FAQS
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Questions our customers often ask

We really are different – we genuinely want to help you order your tyres as quickly and easily as possible so if you can’t find the answer to your question here then we’d love to hear from you.


    What if I chose the wrong tyres

    This hardly ever happens, but if it does it won't cost you extra. The fitter will simply re-order the correct tyres and make another appointment for you. Painless!

    Are your prices fully inclusive

    YES! There are NO HIDDEN EXTRAS. Our prices include the cost of fitting, free tyre valves, wheel balancing, disposal of your old tyres and VAT. The price we show is the total price you need to pay. 

    Can I cancel or amend my order once I have made a booking

    You can cancel your order up to 4pm on the same day that you ordered them. If you order your tyre after 4pm, you have until 4pm the following day.

    If you have made an error with your order and would like to amend the order (ordered wrong tyres and would like to change the tyres for a different brand or model), please contact us via email using hello@onlinetyrestore.com. We will be happy to help you change your tyre order.

     

    How do I choose the right tyres for my car

    There are two ways. You can either enter your registration number into our tyre search tool and it will tell you the size of tyres to look for. Or you could read the tyre size on the side of your current tyres and input he details into the tyre search engine.

    What is a speed rating

    This is normally shown as a LETTER on the wall of your tyre. It represents the maximum speed that the tyre is designed and manufactured to go to. It's important that the same speed rating or one slightly higher than your vehicle was originally equipped with is chosen.
    You should check this in your vehicle handbook or send an email to hello@onlinetyrestore.com


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